Customer Service Representative (Entry Level)

US-MA-East Boston
Job ID
135947
# Positions
3
Category
RAC Operations
Division
HLE

General Responsibilities

The Transportation Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
  • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
  • Ensure optimal operational efficacies to provide customers the best rental car experience
  • Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
  • Assist customers with various post rental inquiries that involve the rental and billing process

Mandatory Requirements

Educational Background:

High school diploma (or equivalent)

 

Professional Experience:

  • Ability to work in a fast paced environment with a variety of tasks.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Previous customer service.
  • Strong time management and organizational skills are required
  • Computer literate and detailed orientated.
  • Must have a valid driver's license, be 20 years of age, with an acceptable driving record

 

Knowledge:

  • Customer service resolution practices
  • Excellent communication techniques
  • Sales Management/Coaching ability

 

Skills:

  • Demonstrate good written and oral communication skills.
  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Proven experience of working well within a team.
  • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
  • Willing to work outdoors during all weather conditions.
  • Assist with special administrative projects when needed.
  • Ability to stand for long periods of time.
  • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

 

 

Hertz is a Drug-Free Workplace.  All employment is contingent on successful completion of drug and background screening.

 

EEO/AA: Females/Minorities/Disabled/Vets

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