Hertz Corporation

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Customer Service Representatives (Bonus-$4000)

Customer Service Representatives (Bonus-$4000)

Job ID 
139286
# Positions 
1
Location 
US-CA-Newport Beach
Category 
Sales
Division 
RAC

More information about this job

General Responsibilities

You are invited to interview with Hertz Management!

 

Open House 

When: Thursday, October 5th, 2017

 

Time: 10am to 2pm

Interviews will be conducted on a walk-in basis between these hours.

 

Where: 4000 Campus Drive, Newport Beach, CA 92660

 

This position pays $13.50 per hour plus unlimited commission, bonus and overtime.

 

To RSVP: After completing your online application please send an email with your name to tara.kane@hertz.com

 In the email subject line, include "I will attend the open house on 10/5.”

 

Remember to dress professionally and bring extra copies of your resume!!!

 

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs. We are currently offering a $4,000 Sign on Bonus to new hires. Sign on bonus will paid out in two payments - $2,000 will be paid out after 90 days of employment and $2,000 will be paid out of after 180 days of employment.

 

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Mandatory Requirements

Educational Background:

 

High School Diploma or equivalent

 

Professional Experiences:

 

A minimum of one year of sales or customer experience in a high volume or service oriented environment

 

Passion for customer service and attention to detail – Goes the extra mile

 

Proven strong sales and closing skills and the ability to friendly, engaging manner

 

Motivated to achieve and exceed targeted goals

 

Knowledge:

 

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

 

Proficiency in English

 

Must be able to:

  • Demonstrate good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Have the competitive drive and confidence to succeed in a commission-based environment.
  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate sales, professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Show proven experience of working well within a team.
  • Work flexible shifts including weekends and holidays; and work overtime as required.
  • Work outdoors during all weather conditions.
  • Stand for long periods of time.

 

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

 

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

 

EEO/AA: Females/Minorities/Disabled/Vets

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