Sr. Director, Continuous Improvement

Job ID
# Positions
Project/Process Management
WHQ - Estero - Only

General Responsibilities

Serve as an internal consulting leader to improve Hertz’ profitability and customer experience.  Proactively identify profitability opportunities for the company, and scope/launch/execute projects to capture the opportunities.  Work collaboratively with division and business leaders and lead & develop a consulting team of 3-5 full time internal consultants.

  1. Generate a minimum of $10 million in profitability impact per calendar year
  2. Proactively identify opportunities to improve profitability; areas of focus include operational efficiency & effectiveness, revenue management and sales effectiveness, strategy, customer satisfaction, third party cost savings/total cost of ownership
  3. Independently scope projects – including value levers and potential, cross-functional participation & requirements, activities and timeline, costs and risks
  4. Prioritize projects based on impact, ease of implementation, risk, timeline, and stakeholder buy-in
  5. Closely collaborate with senior division and functional leaders including EVPs and SVPs to generate project sponsorship, participation, and buy-in
  6. Lead a full-time consulting team of 3-5 people plus functional team members to execute consulting projects, including
  • Structure ambiguous problems using tools such as issue trees, storylines, storyboards and other tools
  • Identify key issues, determine right analyses to conduct, oversee and pressure-test quantitative analytics
  • Plan and conduct large and small group workshops as needed
  • Identify and leverage external and internal industry/functional experts
  • Syndicate findings with divisional leaders and VP of CI, and adjust approach as needed
  • Develop synthesized presentations, summarized to the appropriate level (CEO, EVPs, SVPs, project leadership)


  1. Develop and coach consulting staff to build consulting toolkit across problem solving skills, internal client relationships, and presentation skills.
  2. Role model inspirational leadership
  3. Build CI group’s credibility with functional/divisional stakeholders and senior management; generate ongoing pull for CI assistance and value-add
  4. Build area of specialization over time

Mandatory Requirements

Educational Background:

Bachelor’s Degree minimum (MBA Preferred)   


Professional Experience:

  • Consulting background preferred
  • Deep understanding of process excellence in operations or revenue/strategy functions
  • Team management experience in consulting firm or managerial positions in operations or revenue functions
  • Black Belt certification
  • Master Black Belt certification prefer



- Best practice process development

- Existing area of functional expertise (e.g., operations, strategy, revenue)

- Lean/six sigma experience



- Ability to influence others without formal authority

- Project management

- Change management

- Business case management

- Requirements management

      - Planning and control

      - Time management

      - Organization skills

      - Presentation skills

      - Excellent written skills

      - Excellent MS Excel skills (tested)



- Ability to work comfortably across functional and geographical boundaries

- Matrix management capability

- Contingency planner

- Execution and discipline

- Business Acumen, commercial awareness

- Ability to coach and provide feedback to team members

- Edge – courage to make tough yes/no decisions

- Excellent team builder. Ability to identify and overcome obstacles that inhibit team effectiveness

- Leadership

- Teamwork

- Continuous improvement

- Communication

- Energy

- Ability to energize others

Additional Notes:

-  Must have a customer service orientation

-  Self starter with gravitas to work across all levels and motivate variety of teams, without actual reporting structure

-  Strong on integrity, flexibility, creativity, innovation and passion

- Results orientated


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed