• Customer Service Rep - Front Desk Agent (Full Time + Benefits)

    Location US-CA-San Francisco
    Job ID
    149557
    # Positions
    10
    Category
    Sales - Sales
    Division
    DTAG
    Position Type
    Regular Full Time
  • General Responsibilities

    Counter Sales Representative 

     

    This team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                       

    The key responsibilities and accountability are:

     

    • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
    • Qualify and process customer rentals with accuracy and attention to detail.
    • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
    • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
    • Resolve customer issues and concerns professionally using effective customer service techniques.

    Mandatory Requirements

    Educational Background:

     

    High School Diploma or equivalent

     

    Professional Experiences:

     

    Sales or customer experience in a high volume or service oriented environment

     

    Passion for customer service and attention to detail – Goes the extra mile

     

    Motivated to achieve and exceed targeted goals

     

    Knowledge:

     

    Must be able to:

    • Demonstrate good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
    • Work in a fast paced environment with a variety of tasks.
    • Demonstrate sales, professionalism and interpersonal skills.
    • Show a high level of ownership, accountability and initiative.
    • Show proven experience of working well within a team.
    • Work flexible shifts including weekends and holidays; and work overtime as required.

     

     

    Benefits:

    Medical/Dental/Vision/plus+

    401k

    Tuition Reimbursement

    Vacation Time/PTO

    Up to 40% employee discount

     

     

     

     

    Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

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