• Counter Sales Representative

    Location US-CA-Santa Rosa
    Job ID
    150994
    # Positions
    1
    Category
    Customer Service
    Division
    RAC
    Position Type
    Regular Full Time
  • General Responsibilities

    The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.

     

    Responsibilities:

    • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
    • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
    • Resolve customer issues and concerns professionally using effective customer service techniques
    • Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
    • Answer telephone calls in a timely manner in accordance with best practices and policy standards
    • Liaise with various Hertz departments
    • Achieve personal sales goals while supporting the goals of the team
    • Answer questions and provide directions in a courteous and expeditious manner
    • Qualify and process customer rentals with accuracy and attention to detail
    • Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental

    Mandatory Requirements

    • High School diploma or equivalent
    • A minimum of one year of sales or customer experience in a high volume or service oriented environment
    • Passion for customer service and attention to detail - Goes the extra mile
    • Proven strong sales and closing skills and the ability to friendly, engaging manner
    • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
    • Proficiency in English
    • Work in a fast paced environment with a variety of tasks.  Excellent organizational and time management skills
    • Proven experience of working well within a team
    • 100% customer focus, with proven experience within a customer facing environment
    • Work flexible shifts including weekends and holidays; and work overtime as required 

    Benefits:

    Medical/Dental/Vision

    401k

    Tuition reimbursement

    Up to 40% off car rentals

    Paid Time Off

    Much more!!

     

    Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

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