• Transportation Specialist TNC (Monday to Friday)

    Location US-CA-San Francisco
    Job ID
    157980
    # Positions
    1
    Category
    RAC Operations
    Division
    TNC Uber
    Position Type
    Regular Full Time
  • General Responsibilities

    The Transportation Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

    • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
    • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
    • Ensure optimal operational efficacies to provide customers the best rental car experience
    • Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
    • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
    • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
    • Assist customers with various post rental inquiries that involve the rental and billing process

    Mandatory Requirements

    Educational Background:

    High school diploma (or equivalent)

     

    Professional Experience:

    • Ability to work in a fast paced environment with a variety of tasks.
    • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
    • Previous customer service.
    • Strong time management and organizational skills are required
    • Computer literate and detailed orientated.
    • Must have a valid driver's license, be 20 years of age, with an acceptable driving record

     

    Knowledge:

    • Customer service resolution practices
    • Excellent communication techniques
    • Sales Management/Coaching ability

     

    Skills:

    • Demonstrate good written and oral communication skills.
    • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
    • Demonstrate professionalism and interpersonal skills.
    • Show a high level of ownership, accountability and initiative.
    • Proven experience of working well within a team.
    • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
    • Willing to work outdoors during all weather conditions.
    • Assist with special administrative projects when needed.
    • Ability to stand for long periods of time.
    • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

     

     

    Hertz is a Drug-Free Workplace.  All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

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