• IT Field Services Hertz Development Program Analyst

    Location US-FL-Estero
    Job ID
    160451
    # Positions
    2
    Category
    Information Technology
    Division
    WHQ - Estero - Only
    Position Type
    Regular Full Time
  • General Responsibilities

    The IT Field Service Development Program provides a unique opportunity to rotate through the business while building an outstanding career foundation in a global function.

    The key responsibilities and accountabilities for the incumbent are to:

    IT Field Service Development Program is a fast-paced intensive program utilizing a balance of both on-the-job and classroom training. The program provides the analyst with a foundation of knowledge and gives them exposure to all the different facets of the business. This 18-month rotational program includes exposure to field and corporate operations to include applicable experience in many areas within our IT End User Computing group.

     

    Key Responsibilities and Accountabilities

    • Complete the IT Field Service Development Program core rotations of:
      • IT Support for the Corporate Headquarters
      • IT Support for the Hertz Technology and Administration Centers in Oklahoma City
      • IT Support for Hertz Local Edition (HLE) aligned with a Regional IT Service Delivery Partner
      • IT Support for Hertz Airport Rent-A-Center (RAC) aligned with a Regional IT Service Delivery Partner
    • Learn how to oversee/manage IT systems, technology, and vendors that supports various business segments and staff functions, including rental operations, administrative services, and the company headquarters
    • Learn the critical milestones and vendors involved with setting up a new HLE or RAC location
    • Learn how to address escalations and critical outages that impact our retail operations
    • Learn how to provide guidance for equipment orders and technology solutions
    • Learn how IT integrates into and collaborates with the various business functions and operations
    • Work in a fast-paced environment, while providing helpful IT service that enhances Hertz’s success
    • Complete Green Belt Certification with project completion related to department of rotation
    • Meet performance goals and objectives set by upper management and determined upon accepting position
    • Report on progress of goals and objectives
    • Monitor performance progress with leaders and key mentors
    • Maintain monthly meetings with assigned mentor
    • Effectively communicate the strategic mission of all projects supporting the advancement of the organization
    • Makes suggestions on improving work procedures and elevate concerns of development program to provide optimal operational efficacies

    Field Teams

    • All Hertz IT Infrastructure and Applications teams
    • External IT partners for IT services, hardware, telecommunications, etc.
    • Facilities and Construction Teams as well as applicable suppliers/contractors
    • RAC and HLE Regional Operations Teams
    • Senior Management Team
    • Various Airport Technology Vendors (Fuel Island, Gold Boards, Slotters, Security Cameras, Kiosks, Network, Telecom, etc.)
    • All Hertz IT Users (employees, contractors, consultants)

    Mandatory Requirements

    Educational Background: 

    Bachelor’s Degree in Business or a related field required

    Minimum GPA of 3.0 preferred

    Master’s Degree in Business or a related field preferred

     

    Professional Experience: 

    Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills

    Enterprise IT Services and Project Mgmt Experience

    Strong analytical and organizational skills

    Ability to multi-task, be flexible and adapt to change

    Strong time management and organizational skills are required

    Must have a valid driver's license, be 20 years of age, with an acceptable driving record

     

    Knowledge:

    • Excellent communication techniques
    • Coaching ability
    • Business Acumen
    • Global & Cultural Awareness
    • Relationship Management
    • Basic IT Service Mgmt (ITIL)
    • Working knowledge of IT Systems (networks, computers, mobile devices, etc.)
    • Project management

     

    Skills:

    • Demonstrate good written and oral communication skills
    • Work in a fast-paced environment with a variety of tasks.
    • Excellent organizational and time management skills.
    • Demonstrate professionalism and interpersonal skills.
    • Organizational skills.
    • Detailed orientated High Time management.
    • Customer service orientation.
    • Show a high level of ownership, accountability and initiative.
    • Ability to influence and lead others without formal authority.
    • Proven experience of working well within a team.
    • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
    • Assist with special administrative projects when needed.
    • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

     

    Competencies:

    • Personal Accountability
    • Effective Communication
    • Demonstrates Initiative
    • Passion for Customer Service & Stakeholder Success
    • Agility & Adaptability
    • Trust & Integrity
    • Drives Execution
    • Uses Insightful Judgement
    • Creativity
    • High energy

    Additional Notes:

    Geographically mobile for three years, including the two-year duration of program and the year following program graduation is required

    Preferred Requirements

    Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

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