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US-FL-Estero

This is the first executing layer within the Revenue Management organization.  Under the direction of their manager, the Junior Revenue Management Analyst is primarily responsible for tracking and executing short term actions which meet minimum operational criteria.  The Junior Analyst may also be asked to analyze recent booking trends, summarize data, manage capacity levels, and perform ad hoc project work.

 

Key Responsibilities:

  • Execution of immediate yield actions for Airport and Off-Airport locations.
  • Follow capacity guidelines and input any needed changes.
  • Work closely with Yield Management team to identify booking anomalies, using exception reporting and escalating any instances to the appropriate Revenue Management Analyst.
  • Monitor the performance of CMS (Contribution Management System), RMS (Rate Management System), and RM (Reservation Maintenance) and alert team of any system issues.
  • Report on the performance of short term actions, including realized utilization levels as well as any potential lost revenue.
  • Learn to identify patterns and issues related to the yield management process.
  • Execute various projects as needed.
Job ID
145849
US-FL-Estero

Are you sales driven?  Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations, with great tact and charm?

 

The Express Rent Sales Specialist is a fast paced, sales driven, inbound call canter positionThis service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Express Rents Sales Specialists. 

 

Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction.  The ExpressRent Sales Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.

 Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.

  • Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts. 
  • Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.
  • Protect company assets through adherence to company policies and procedures.
  • Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.

The department operates 7 days a week - 8am-8pm Eastern; Part time position - must be able to work 20-29 hours per week including weekends, evenings and holidays.

 

Earn additional bonuses of up to $4,800.00 during your first 8 months of employment on the Express Rent Team!

  • $300.00 guaranteed bonus after successful completion of training
  • $1,000.00 after 60 days of employment
  • $1,500.00 after 150 days of employment
  • $2000.00 after 240 days of employment

*please note certain restrictions do apply to your eligibility to earn these bonuses.

Job ID
145530
US-FL-Estero

Are you sales driven?  Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations, with great tact and charm?

 

The ExpressRent Sales Specialist is a fast paced, sales driven, inbound call center positionThis service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our ExpressRent Sales Specialists.  

 

 

Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction.  The Express Rents Sales Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.

 

  • Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.
  • Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts. 
  • Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.
  • Protect company assets through adherence to company policies and procedures.
  • Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.

The department operates 7 days a week - 8am-8pm Eastern; Full time position - must be flexible to work any shift including days, evenings, weekends and holidays!

 

 

Earn additional bonuses of up to $4,800.00 during your first 8 months of employment on the Express Rent Team!

  • $300.00 guaranteed bonus after successful completion of training
  • $1,000.00 after 60 days of employment
  • $1,500.00 after 150 days of employment
  • $2000.00 after 240 days of employment

*please note certain restrictions do apply to your eligibility to earn these bonuses.

 

Job ID
145529